Jeffrey

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Activity overview

Latest activity by Jeffrey
  • Jeffrey created an article,

    Holiday Order Deadlines

    Get your gifts on time! Please review our Winter Holiday Order Deadlines below:HOLIDAY ORDER DEADLINES:CHRISTMAS: U.S. (12/8) - Canada (12/4) - Rest of World (11/20)HANUKKAH: U.S. (12/4) - Canada (...

  • Jeffrey created an article,

    How soon will my order ship?

    Get your gifts on time! Please review our Winter Holiday Order Deadlines below:HOLIDAY ORDER DEADLINES:CHRISTMAS: U.S. (12/8) - Canada (12/4) - Rest of World (11/20)HANUKKAH: U.S. (12/4) - Canada (...

  • Jeffrey created an article,

    How do you fulfill pre-orders?

    What is a Pre-Order? Any items ordered prior to the official release date are pre-orders. You will be charged for pre-order items when you place your order. When will my Pre-Order Ship? The schedul...

  • Jeffrey created an article,

    How do I track my order after it ships?

    US Shipments Upon shipment of orders to addresses in the United States, you will receive a confirmation email with tracking information. If you do not receive your confirmation email, please chec...

  • Jeffrey created an article,

    What is your returns policy?

    Items may be returned within 30 days of receiving your shipment. (Some exceptions may apply.) Returned items must be: In new condition & securely packaged CDs/vinyl/cassettes/DVDs must be unopened...

  • Jeffrey created an article,

    Am I able to cancel my order or edit my shipping address?

    An order begins processing as soon as it is submitted.Once an order begins processing, we cannot cancel the order, add/remove items, or update the shipping address.If you would prefer to return you...

  • Jeffrey created an article,

    How do I reset the password on my store account?

    If you need to reset your store account password, please click on the “Forgot Password” link on the login page.You will be prompted to enter your email address. After entering your email address in...

  • Jeffrey created an article,

    Digital download support

    Can I download digital tracks to my handheld device, iPhone, or iPad? Digital tracks cannot be downloaded directly to your handheld device, iPhone, or iPad. (some exceptions may apply…see Codec I...

  • Jeffrey created an article,

    How are shipping charges calculated?

    Standard US/Domestic Shipping Fees:$7.99  - For orders of $49.99 and under$9.99  - For orders $50-$74.99$12.99 - For orders $75-$149.99$14.99 - For orders $150+International Shipping Fees:$15.99 - ...

  • Jeffrey created an article,

    Do you charge sales tax?

    Sales tax will be charged for both US and Canadian orders. The amount of your sales tax will be calculated and displayed during the checkout process.  CANADIAN CUSTOMERS – You will be charged Canad...