-Jeff

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  • What is your returns policy?

    Items may be returned within 30 days of receiving your shipment. (Some exceptions may apply.) Returned items must be: In new condition & securely packaged CDs/vinyl/cassettes/DVDs must be unopened...

  • How do you fulfill pre-orders?

    What is a Pre-Order? Any items ordered prior to the official release date are pre-orders. You will be charged for pre-order items when you place your order. When will my Pre-Order Ship? The schedul...

  • Am I able to cancel my order or edit my shipping address?

    An order begins processing as soon as it is submitted.Once an order begins processing, we cannot cancel the order, add/remove items, or update the shipping address.If you would prefer to return you...

  • How do I reset the password on my store account?

    If you need to reset your store account password, please click on the “Forgot Password” link on the login page.You will be prompted to enter your email address. After entering your email address in...

  • Digital download support

    Can I download digital tracks to my handheld device, iPhone, or iPad? Digital tracks cannot be downloaded directly to your handheld device, iPhone, or iPad. (some exceptions may apply…see Codec I...

  • How are shipping charges calculated?

    Standard US/Domestic Shipping Fees:$7.99  - For orders of $49.99 and under$9.99  - For orders $50-$74.99$12.99 - For orders $75-$149.99$14.99 - For orders $150+International Shipping Fees:$15.99 - ...

  • Do you charge sales tax?

    Sales tax will be charged for both US and Canadian orders. The amount of your sales tax will be calculated and displayed during the checkout process.  CANADIAN CUSTOMERS – You will be charged Canad...

  • Promotional codes/Discounts

    Please be advised that you may only use one promotional code per order. Discounts cannot be combined with any other promotion.  (e.g. free shipping) We cannot add additional items, change sizes or ...

  • Is it safe to use my credit card?

    Safeguarding your privacy and confidentiality is of the utmost importance to us.Our site uses Secure Sockets Layer (SSL) which encrypts your data while it is being transferred over the Internet.We ...

  • How do I create a store account?

    A store account can keep track of your order history and tracking details all in one place, Additional notes: Guest Accounts can review order status by clicking the ORDER STATUS link on the footer...